Refund Policy
Our Commitment to Customer Satisfaction — 30-Day Money-Back Guarantee
1Eligibility
✓ Eligible for Refund
- Within 30 days of purchase
- Technical issues that prevent Software use
- Software doesn't meet your expectations
- Feature incompatibility with your workflow
- Any other reason (no explanation required)
✗ Not Eligible
- After 30 days from purchase date
- Violations of Terms of Service or EULA
- License purchased from unauthorized resellers
- Chargebacks already initiated
- Fraudulent purchases
2How to Request
To request a refund, email us with the following information:
- Your full name
- Email address used for purchase
- Order ID or Transaction ID
- Date of purchase
- License Key (if available)
- Brief reason for refund (optional)
Visit our Support Page to submit your refund request via our online form.
3Refund Timeline
| Stage | Time |
|---|---|
| Initial Response | Within 24-48 hours (business days) |
| Refund Processing | 3-5 business days after approval |
| Payment Refund | 5-10 business days (depends on processor) |
Refund Methods
| Payment Method | Refund Time | Notes |
|---|---|---|
| PayPal | 3-5 business days | Fastest method |
| Credit Card | 5-10 business days | Depends on bank |
| Debit Card | 5-10 business days | Depends on bank |
4After Refund
Upon receiving a refund, you must:
- Uninstall the Software from all devices
- Delete all copies of the Software
- Stop using the Software immediately
- Destroy any backup copies
Good news: Your recordings remain on your device. We never access or delete your files. You may keep any content you created.
5Before You Request
If you're experiencing technical issues:
- Don't request a refund immediately
- Contact us and describe the issue in detail
- Allow our team to assist
- Most issues can be resolved
Try First: We strongly encourage using the free trial version (9 recordings) before purchasing to test all features and verify compatibility.
6FAQs
How long does a refund take?
Typically 5-10 business days total: Approval (1-2 days), Processing (3-5 days), Bank processing (5-10 days).
Can I get a refund after 30 days?
Generally no, unless there are unresolved technical issues or billing errors. Exceptional circumstances are reviewed case-by-case.
Do I need to provide a reason?
No, refunds within 30 days are "no questions asked." However, feedback helps us improve!
Will my recordings be deleted?
No! Your recordings stay on your device. We never access or delete your files.
Can I repurchase later?
Yes! Refunds don't prevent future purchases. You're always welcome back.